Right now every order is Cash on Delivery. You don't pay anything in advance: you check your parcel and then pay the rider.

1. Cash on Delivery

• Pay the full amount shown at checkout (products, VAT if any, and delivery charge) to the rider.
• You may open and check the product before paying.
• If you refuse a parcel because it is damaged or wrong, you don't pay for it.

2. Online payment

bKash and card payments are not available yet. We will never ask you to send money to a personal bKash or Nagad number. If anyone asks you to pay in advance on our behalf, please don't pay and let us know.

3. Prices, VAT and vouchers

Prices are in Bangladeshi Taka (৳). If VAT applies to a product, it is shown on the product page and added as a separate line at checkout. The total is calculated again by our system when you place the order, so the amount you pay always matches the current price, delivery charge and any valid voucher.

4. Refunds

• If you paid any amount in advance and we cannot deliver the order, we refund the full amount within 10 days, using the same method you paid with.
• If a replacement is not possible under our warranty policy, we refund the price of the product within 10 days.
• Delivery charges are refunded when the problem was our mistake (wrong, damaged or defective product).

5. Cancelling an order

You can cancel free of charge any time before the parcel is handed to the courier. Call +880 1843-892344 or reply to our confirmation call.